Privacy policy.

1.          ABOUT THIS PRIVACY POLICY

(a)        This Privacy Policy explains how Southern Cape Farm collects, holds, uses and discloses personal information, and how you can access or correct that information or make a complaint.

(b)        We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

(c)         By providing personal information to us, or by using the Site, submitting an expression of interest or application, making a purchase, or making a booking, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

2.          WHO WE ARE

(a)        Southern Cape Farm, we, us and our means Southern Cape Farm Pty Ltd ABN 67 689 513 415.

(b)        You and your means the individual whose personal information we collect or hold, including a person submitting an expression of interest or application, a customer, a guest, or a general visitor to the Site.

(c)         Site has the meaning given to it in our Website Terms and Conditions.

3.          PERSONAL INFORMATION WE COLLECT

(a)        Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

(b)        The personal information we may collect includes:

(i)      name, email address, phone number, and postal address;

(ii)     any resume, curriculum vitae, references, and other information you provide when registering interest in or applying for mentoring, cultural guidance, employment, or another opportunity;

(iii)    whether you identify as Aboriginal or Torres Strait Islander, where you choose to share this with us;

(iv)    payment and billing information, including card or account details, processed on our behalf by a third-party payment processor, where you make a purchase or booking;

(v)     information about a farm stay or visit booking, where this feature becomes available;

(vi)    communications between you and us, including emails, messages, and enquiries; and

(vii)   technical information collected through the Site, including your IP address, browser type, and device information.

(c)         We only collect personal information that is reasonably necessary for our functions and activities.

4.          SENSITIVE INFORMATION

(a)        Information about whether you identify as Aboriginal or Torres Strait Islander is sensitive information for the purposes of the Privacy Act 1988 (Cth).

(b)        We only collect this information with your consent, and only where you choose to share it with us, for example in connection with an expression of interest or application for an opportunity.

(c)         We use this information only for the purpose it was collected, including considering your application or expression of interest, and do not disclose it to any third party other than as set out in clause 7, or with your consent.

5.          HOW WE COLLECT YOUR INFORMATION

(a)        We collect personal information directly from you when you:

(i)      contact us or make an enquiry;

(ii)     register interest in or apply for mentoring, cultural guidance, employment, or another opportunity;

(iii)    purchase a Product through the Site;

(iv)    make a farm stay or visit booking, where this feature becomes available; or

(v)     otherwise interact with the Site or our social media platforms.

(b)        We may also collect personal information through our third-party payment processor and cookies and analytics tools, as set out in clause 9.

(c)         We only collect personal information by lawful and fair means, and only to the extent reasonably necessary for our functions and activities.

6.          HOW WE USE YOUR INFORMATION

(a)        We use your personal information to:

(i)      respond to your enquiries;

(ii)     assess an expression of interest or application for an opportunity;

(iii)    process a purchase or booking, and issue receipts or confirmations;

(iv)    communicate with you about an enquiry, an opportunity, a purchase, or a booking;

(v)     send you marketing communications, in accordance with clause 10;

(vi)    operate, administer, and improve the Site; and

(vii)   comply with our legal obligations.

(b)        We will not use your personal information for any purpose unrelated to the purposes set out in this clause without your consent, unless required or authorised by law.

7.          DISCLOSURE OF YOUR INFORMATION

(a)        We may disclose your personal information to:

(i)      our staff, contractors, and program partners, on a need-to-know basis, in connection with an opportunity, a purchase, or a booking;

(ii)     our third-party payment processor, in connection with a purchase or booking;

(iii)    our website hosting provider;

(iv)    our professional advisers, including accountants and auditors; and

(v)     a government agency, law enforcement body, or as otherwise required or authorised by law.

(b)        We will not sell your personal information to any third party.

(c)         We will not otherwise disclose your personal information to a third party without your consent, unless required or authorised by law.

8.          OVERSEAS DISCLOSURE

(a)        We may use service providers, including our payment processor and any artificial intelligence tools we use, that store or process personal information outside Australia.

(b)        Where this occurs, we take reasonable steps to ensure those providers handle personal information in a manner consistent with the Australian Privacy Principles.

9.          COOKIES AND WEBSITE ANALYTICS

(a)        The Site may use cookies, tracking pixels, and analytics tools to improve your experience and to understand how the Site is used.

(b)        You can adjust your browser settings to disable cookies, however some parts of the Site may not function as intended if you do so.

10.        MARKETING COMMUNICATIONS

(a)        We may send you marketing communications about Southern Cape Farm, our Products, and our story, where you have opted in to receive them or where otherwise permitted by law.

(b)        You can opt out of marketing communications at any time by using the unsubscribe link in that communication, or by contacting us using the details in clause 16.

(c)         Opting out of marketing communications does not affect our ability to send you communications that are necessary in connection with an opportunity, a purchase, or a booking.

11.        ARTIFICIAL INTELLIGENCE

(a)        We may use artificial intelligence tools for internal administrative purposes, such as drafting correspondence, assisting with orders, categorising and filing employment applications or reviewing content.

(b)        We take reasonable steps to ensure the artificial intelligence tools we use are reputable and offer appropriate privacy and security protections.

(c)         We do not use artificial intelligence to make automated decisions about an application or expression of interest, or any other decision that has a significant effect on you. Any such decision is made or reviewed by a member of our team.

(d)        We will not input sensitive information, including whether you identify as Aboriginal or Torres Strait Islander, into an artificial intelligence tool unless it is necessary, we have consent, or we are otherwise permitted by law.

12.        STORAGE AND SECURITY

(a)        We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

(b)        We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law, after which we take reasonable steps to destroy or de-identify it.

13.        DATA BREACH NOTIFICATION

If we experience a data breach that is likely to result in serious harm to an individual whose personal information we hold, we will comply with our notification obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required.

14.        ACCESS AND CORRECTION

(a)        You may request access to the personal information we hold about you, and request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

(b)        We will respond to your request within a reasonable time. We may charge a reasonable fee to cover the cost of retrieving information, but will not charge for making the request.

(c)         There may be circumstances in which we are not required or permitted to give you access to your personal information. If this is the case, we will explain our reasons.

(d)        If you withdraw your consent to provide personal information that is reasonably necessary for us to assess an application, process a purchase, or process a booking, we may not be able to continue with that application, purchase, or booking.

15.        COMPLAINTS

(a)        If you have a concern about how we have handled your personal information, please contact us using the details in clause 16.

(b)        We will investigate your complaint and respond to you within a reasonable time.

(c)         If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16.        CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@southerncape.com.au.